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FAQ

We ship all orders by 6:30 CST every day. If your order was placed before 5:30 CST, it will go out the same day.

Yes. You will receive a tracking number via email once we have generated a label for your order.

No, Currently we are only shipping in USA.

Yes, We do send Orders to PO box.

Elite Cell Parts will not be held liable for the customer providing incorrect shipping information. Thus, it is extremely important to carefully enter the correct shipping address when placing your order. If you are sending the order to someone else, please make sure to get that person's correct and full shipping address.

We offer payments via PayPal. You can select which payment option you would like to use at checkout.

Yes, we accept PayPal. To pay for your order with PayPal simply choose the PayPal option as your payment method during checkout and follow the onscreen prompt to securely sign into PayPal account and complete your order.

While we hope you have a seamless experience with us. We understand that sometimes, orders need to be changed or updated. If you need to contact us with any questions or modifications to your order, please email sales.elitecellparts@gmail.com.

We test all of our parts before they ship. In the event that you receive a defective or damaged part, contact us via email at sales.elitecellparts@gmail.com or call us via phone at (713) 492-0974 for a quick replacement.

State sales tax depends on which state you are ordering from. Some states require mandatory sales tax for online orders. In those cases, the state tax is automatically added to your order by our system. In case you have a Business Tax ID, You can share the details with us & we can give you an exemption on the same.

In the rare situation that you receive a part that you did not order, please contact us at sales.elitecellparts@gmail.com , We would be happy to rectify the situation for you.