Quality Control is one of the most crucial departments of our company. All repair parts from our facility are tested and verified individually prior to shipment. Accessories are verified to be functional with the appropriate application.
90-Day return policy on all cell phone replacement parts
Please make sure that you have tested the LCD screen or other repair parts prior to installing. Any part that is broken or chipped after installing will not be considered for RMA.
For Reporting Returns and Shipping Damages
If the part or device is non-functional or defective, please email us at sales.elitecellparts@gmail.com
With the details given below:
If the problem qualifies for RMA, we will email you a prepaid return label.
Please note that any other way will delay the return process or may not garauntee that our team has been informed.
Customers who purchase more than $500 per month with be eligible for 1 free prepaid return label. The customer will bear cost of any additional return labels.
Shipping Damage Policy
We understand that at times the parts are damaged during shipping.
Don’t worry, we got you covered!
Customers are to report all shipping related damages within 3 days of the shipping carrier delivery date. All damaged items must be photographed and emailed to sales.elitecellparts@gmal.com
Any shipping damages reported on the 4th day after the shipping carrier delivery date, will not be considered.
If the damaged box contains openings or holes, customers are required to submit video surveillance of the unboxing or inform us right away.
The product must be physically mailed back to our facility. Once received and inspected by our Returns Department, if the damages are found to be shipping related, appropriate shipping and purchase cost reimbursement will be issued via store credit or product replacement.
What is covered in shipping damages?
RMA Policy
90-Day return policy on all Cell Phone Repair Parts
0-90 Days after order date of parts:
All non-functional or defective returned items in their original condition are eligible for a full refund, store credit or replacement.
The customer claims 100% responsibility for correctly packaging and ensuring that products being returned are not damaged during the shipment. Items damaged from return shipping are not covered under our return policy. We encourage all customers to add insurance and tracking to all returned shipments.
90+ Days after order date of parts:
We do not accept any repair part returns past 91 days.
What is NOT covered?
Examples of Part Tampering:
Examples of Damages:
LCD is considered broken
Or
At the time of shipping
The customer claims 100% responsibility for correctly packaging and ensuring that products being returned are not damaged during the shipment. Items damaged from return shipping are not covered under our return policy. We encourage all customers to add insurance and tracking to all returned shipments.
All non-defective parts returned for a refund will be subject to a 15% restocking fee ($5 minimum), and shipping charges will not be refunded.
Shipping Fee Refunds
Shipping fees paid by the customer are non-refundable. If on an order the customer has qualified for free outbound shipping, the shipping cost will be deducted from the order refund.
When do we refund outbound shipping?
Policy Abuse:
Unfortunately, some customers abuse our generous return and other policies. Accordingly, we will be forced to apply stricter policies to those abusive customers.
Elite Cell Parts reserves the right to change all policies without any notice at any time.